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Don’t be like Ryanair!

A number of important ingredients have to be considered if your organisation is going to provide an excellent customer experience. One of those is the question of the experience that you actually want to give to your customers. Have you ever given that any thought? And? What’s the answer?   Customer experience on three levels […]

HIP, HIP, HOORAY! The Customer Experience Game is 5 years old!

What a ride! Over the past 5 years, together with thousands of participants we have brought customer experience alive. From Leeuwarden to Mallorca, from Zundert to Stuttgart, from Amsterdam to Melbourne and from Dubai to Breda. Mostly on site, although these days on-line as well.   What do participants have to say about the CX […]

Virtual CX Game: learnings, activity & fun!

“It is fun and instructive to team up with colleagues in this way. What a cool tool Miro is to collaborate together. Thank you for facilitating this fun and instructive afternoon.“   Now that we have played several online Customer Experience Games in a short period of time, we are looking differently at our March […]

The CX Game perfectly fits with social distance

  Happy! Because nothing gives more energy than working together in one space. Learning together, talking about work and customers, inspiring each other and above all having fun. And believe me, it works much better if see each other in real life.   In short, what is the CX Game? The Customer Experience Game is […]

Meet, catch up & action: connection through the CX Game; social distance proof

Meeting each other again, catching up about the past time and thinking together how things can be better for yours customer from now on? Customer Experience is more important than ever before.   A good reason to come to the office again!   The Customer Experience Game not only brings customer experience comes alive, but […]

CX Game: the connection between strategy, practice & colleagues

Gerda Swinkels-Legierse, Customer Experience Manager at Grodan, has been a trained facilitator of the CX Game since September 2019. Out of curiosity about her experiences and the effect of the CX Game within Grodan, Babs interviewed her.   Can you briefly tell us something about Grodan? Grodan is part of the ROCKWOOL Group. We process […]