Within minutes CX Activator Storytelling will bring more fun at work! CX Activator Storytelling is a series of inspirational exercises to find stories and to pass these on. Sharing customer stories is incredibly important so you can hear the actual voice of the customer. It is also a great way to start a meeting ...
Is the grass always greener on the other side? If you don't know, just try it! That is what experimenting is all about. When you made a mistake, you learned something. This little lamb will find out once all that juicy grass is finished :). Working towards a customer focused culture broadly means working on ...
This made me think last summer when I was walking on the beach. So many beach houses. Size wise, they were all the same. Slight differences in color. Until I saw this Mondrian-style house. Really over the top! Or was it authentic? It did stand out, that's a fact. Whenever you buy something, you ...
A number of important ingredients have to be considered if your organisation is going to provide an excellent customer experience. One of those is the question of the experience that you actually want to give to your customers. Have you ever given that any thought? And? What's the answer? Customer experience on three levels ...
What a ride! Over the past 5 years, together with thousands of participants we have brought customer experience alive. From Leeuwarden to Mallorca, from Zundert to Stuttgart, from Amsterdam to Melbourne and from Dubai to Breda. Mostly on site, although these days on-line as well. What do participants have to say about the CX ...
Meeting each other again, catching up about the past time and thinking together how things can be better for yours customer from now on? Customer Experience is more important than ever before. A good reason to come to the office again! The Customer Experience Game not only brings customer experience comes alive, but ...
5 tips to bring the Customer into your Offsite While reading the article ‘6 tips for running offsites that aren’t a waste of time’ by Melissa Raffoni , I thought of the many offsites I have been a participant of. And those that I was hired to deliver a Customer Experience workshop or play ...
It’s Wednesday morning, it is pouring rain outside. I’m sitting in tram line 13, all dry, and travel from the far west of Amsterdam to the Central Station. The conductress greets everyone who gets in with a radiant smile: "Good morning, welcome, come in." A smile appears on everyone's drenched face. Regardless of the ...
Last summer I was on holiday in Sweden. During the crossing to Denmark we received an SMS from our provider that the satellite connection was switched on and that calling and surfing would cost extra money (read: a lot). In my case, I had been on that boat for at least 1.5 hours when I ...
In September it was still hot outside. But the annual maintenance of our boiler is again at hand. Nowadays we receive an email with the appointment, instead of a letter. The subject of the mail is "Work receipt 1819500 Annual maintenance for the van de Noort family". Hey, they know us, I think (van de ...
