milou

A number of important ingredients have to be considered if your organisation is going to provide an excellent customer experience. One of those is the question of the experience that you actually want to give to your customers. Have you ever given that any thought? And? What's the answer?   Customer experience on three levels ...

What a ride! Over the past 5 years, together with thousands of participants we have brought customer experience alive. From Leeuwarden to Mallorca, from Zundert to Stuttgart, from Amsterdam to Melbourne and from Dubai to Breda. Mostly on site, although these days on-line as well.   What do participants have to say about the CX ...