About Milou

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So far Milou has created 16 blog entries.

Add a smile to the life of customers – how can we do that?

2022-08-17T10:21:19+02:0017 August 2022|

Babs has triggered us all with the CX Games, in all different departments of our company, and she has managed to get us to view our customers better or differently, and to feel the urgency to do something about this. As a result, we have seen some great initiatives. We all feel activated, and ...

Playing a business game: Sharing (customer) stories

2022-09-16T14:10:17+02:0027 June 2022|

Within minutes CX Activator Storytelling will bring more fun at work!   CX Activator Storytelling is a series of inspirational exercises to find stories and to pass these on. Sharing customer stories is incredibly important so you can hear the actual voice of the customer. It is also a great way to start a meeting ...

The CX Game touches on the emotional side of CX in a fun and creative way

2022-02-17T11:03:21+01:0017 February 2022|

Since January 2019, DLL is a partner of the CX Game. Besides Mirthe Claassen, 6 other colleagues have been trained as facilitators. Mirthe is the driving force behind the CX Game within DLL. Babs spoke to her about her experiences with the CX Game.   Could you start with a short summary about DLL and ...

Don’t be like Ryanair!

2021-11-26T14:33:16+01:0026 November 2021|

A number of important ingredients have to be considered if your organisation is going to provide an excellent customer experience. One of those is the question of the experience that you actually want to give to your customers. Have you ever given that any thought? And? What's the answer?   Customer experience on three levels ...

HIP, HIP, HOORAY! The Customer Experience Game is 5 years old!

2021-11-12T09:55:33+01:0012 November 2021|

What a ride! Over the past 5 years, together with thousands of participants we have brought customer experience alive. From Leeuwarden to Mallorca, from Zundert to Stuttgart, from Amsterdam to Melbourne and from Dubai to Breda. Mostly on site, although these days on-line as well.   What do participants have to say about the CX ...

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