Engaging your people with CX: Introducing the Customer Experience Game

2021-09-28T21:27:54+02:004 December 2017|

*This blog has been written by Ian Golding and was published on https://ijgolding.com/2017/08/09/engaging-people-cx-introducing-customer-experience-game/* A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. Whilst many profess to ‘get’ Customer Experience (CX), they tend to do so instinctively, intuitively and accidentally. ...