“It is fun and instructive to team up with colleagues in this way. What a cool tool Miro is to collaborate together. Thank you for facilitating this fun and instructive afternoon." Now that we have played several online Customer Experience Games in a short period of time, we are looking differently at our March ...
Happy! Because nothing gives more energy than working together in one space. Learning together, talking about work and customers, inspiring each other and above all having fun. And believe me, it works much better if see each other in real life. In short, what is the CX Game? The Customer Experience Game is ...
Meeting each other again, catching up about the past time and thinking together how things can be better for yours customer from now on? Customer Experience is more important than ever before. A good reason to come to the office again! The Customer Experience Game not only brings customer experience comes alive, but ...
Gerda Swinkels-Legierse, Customer Experience Manager at Grodan, has been a trained facilitator of the CX Game since September 2019. Out of curiosity about her experiences and the effect of the CX Game within Grodan, Babs interviewed her. Can you briefly tell us something about Grodan? Grodan is part of the ROCKWOOL Group. We process ...
“We are organizing a 2 day event with our Change Team. We would like to bring them on board our new way of thinking about customer experience so we can set out concrete actions to bring this to life.” Tirza Schmidt, CCXP and Manager Customer Experience at T-Systems Nederland, approached us with this question. ...
5 tips to bring the Customer into your Offsite While reading the article ‘6 tips for running offsites that aren’t a waste of time’ by Melissa Raffoni , I thought of the many offsites I have been a participant of. And those that I was hired to deliver a Customer Experience workshop or play ...
It’s Wednesday morning, it is pouring rain outside. I’m sitting in tram line 13, all dry, and travel from the far west of Amsterdam to the Central Station. The conductress greets everyone who gets in with a radiant smile: "Good morning, welcome, come in." A smile appears on everyone's drenched face. Regardless of the ...
Last summer I was on holiday in Sweden. During the crossing to Denmark we received an SMS from our provider that the satellite connection was switched on and that calling and surfing would cost extra money (read: a lot). In my case, I had been on that boat for at least 1.5 hours when I ...
In September it was still hot outside. But the annual maintenance of our boiler is again at hand. Nowadays we receive an email with the appointment, instead of a letter. The subject of the mail is "Work receipt 1819500 Annual maintenance for the van de Noort family". Hey, they know us, I think (van de ...
Hip hip, hooray! After more than two and a half years, my eldest daughter’s dental braces will be removed! For the boy next to her in another chair, it’s also the big day! The assistant who helps him, emphasizes this once again. My daughter is lying down and the technical story starts. It’s ...
