About Babs

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So far Babs has created 43 blog entries.

Virtual CX Game: learnings, activity & fun!

2021-11-12T15:16:58+01:0023 November 2020|

“It is fun and instructive to team up with colleagues in this way. What a cool tool Miro is to collaborate together. Thank you for facilitating this fun and instructive afternoon."   Now that we have played several online Customer Experience Games in a short period of time, we are looking differently at our March ...

The CX Game perfectly fits with social distance

2021-11-12T15:20:17+01:0015 July 2020|

  Happy! Because nothing gives more energy than working together in one space. Learning together, talking about work and customers, inspiring each other and above all having fun. And believe me, it works much better if see each other in real life.   In short, what is the CX Game? The Customer Experience Game is ...

Meet, catch up & action: connection through the CX Game; social distance proof

2021-09-28T21:23:45+02:0014 May 2020|

Meeting each other again, catching up about the past time and thinking together how things can be better for yours customer from now on? Customer Experience is more important than ever before.   A good reason to come to the office again!   The Customer Experience Game not only brings customer experience comes alive, but ...

CX Game: the connection between strategy, practice & colleagues

2021-11-12T15:22:29+01:0016 April 2020|

Gerda Swinkels-Legierse, Customer Experience Manager at Grodan, has been a trained facilitator of the CX Game since September 2019. Out of curiosity about her experiences and the effect of the CX Game within Grodan, Babs interviewed her.   Can you briefly tell us something about Grodan? Grodan is part of the ROCKWOOL Group. We process ...

Case: T-Systems’ Change team on the move

2021-11-12T14:43:06+01:007 April 2020|

“We are organizing a 2 day event with our Change Team. We would like to bring them on board our new way of thinking about customer experience so we can set out concrete actions to bring this to life.” Tirza Schmidt, CCXP and Manager Customer Experience at T-Systems Nederland, approached us with this question.   ...

5 tips to bring the Customer into your Offsite

2019-09-11T17:04:57+02:0011 September 2019|

5 tips to bring the Customer into your Offsite   While reading the article ‘6 tips for running offsites that aren’t a waste of time’ by Melissa Raffoni , I thought of the many offsites I have been a participant of. And those that I was hired to deliver a Customer Experience workshop or play ...

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