Really cool to combine playing a game with such interesting learnings & Love the drawings and similarity within the words/sentences we have created. Would really recommended everyone to have this workshop!

Great initiative! Thanks again for the invite! It was really good to do this with colleagues from other productteams. Let’s do it more often!

Participants bol.com

We had the preference for doing the Game live. In the end, however, we opted for the online version. Honestly, this has exceeded expectations by far! Very professional. With great results to go on with.

José Ester

manager Risk & Compliance Services de Staffing Groep

If you want to act on Customer Experience in a serious and fun way with your management team, the CX game is the perfect tool. We played the Game with our complete management team. It was interactive, dynamic, full of insights and most of all: FUN. Nienke facilitated the game in her direct, no-nonse way and tailored all questions and assignments to the context of NS International.

Harald Havenith

Sales Director NS International

With all our employees of SnelStart we played the Customer Experience Game to improve our impact on NPS. We learned a lot, had fun and the Game was the talk during many weeks after. Even employees who don’t have daily customer contact, understood their impact on customers. Thanks Babs and Nienke for playing your Game with us.

Frits Ploeg

Executive Director SnelStart

The Game fits perfectly within our Customer Centricity program. We expect this game to really contribute to our goal to make DLL even more customer focused. We look forward to playing the game worldwide with as many colleagues as possible.

Mirthe Claassen

Global CX Team DLL

The development team of Tourist Experience colleagues played The Customer Experience Game. It was a nice teambuilding exercise to get acquinted with the theory around Customer Experience Strategy and the focus of the game was on our future Tourist Experience student. In the upcoming period we will follow up on the learnings of this session and we will see if we can implement this game in our new TE curriculum. Thank you for your inspiration, Babs!

Wesley Put – van den Beemd

Coordinator Tourist Experience –
NHTV University of Applied Science

We’re looking back at Friday with a high satisfaction. We have received numerous compliments on how we’ve put the customer first. The CX Game gave us the interaction we were looking for, with the praise for you on facilitating the game for us.

Harm-Jan Eikelenboom

The Greenery BV

Such a fun and educational Game. You learn more about your own customers and share experiences which helps colleagues to get to know each other better when it comes to delivering excellent customer experience.

Recommended!

Sylvia Hendriks

Customer Excellence & Change Management ADP about The CX Game as a changetool

The CX Game is serious business wrapped in a fun and creative exercise.

André Reuvers

VP Operations ZyLAB

I was looking for an online interactive program for our biannual in-company day. When I first contacted Babs, I knew quickly that she would be the right person. That very same day, Babs sent us an exciting and creative proposal that completely matched our wishes: awareness about customer experience, connection and a lot of FUN.  Two weeks later we experienced the super nice online CX Game Festival with around 60 colleagues. We gained great insights that day and had a huge amount of fun together. Babs showed us how you can bring the theme Customer Experience to life in a fun and interactive way. Thanks Babs!

Semira Dakhlaoui

HR Advisor Driessen

Sharing and engaging on all topics related to the customer experience via a game is so fun!. It stimulates connection and engagement and generates so many ideas and insights.  Babs knows how to get real and how to co-create with a team, very inspiring!

Karin Zwiers

Lecturer in Hospitality Marketing, Hotelschool The Hague

The CX Game, facilitated by Babs, has mainly helped on creating awareness: where are the needs of the customer, are we doing what we promise and how can I contribute? The competition element, with the customer as subject, has been a great addition to the Customer Experience workshops for our call centers!

Juul van Schijndel

Breman Installation Group

The Customer Experience Game came at the right time for us! After a busy period of growth, it was super to be together again for a while. During our afternoon it was confirmed to us once again how capable and creative our team is, and that the feeling of being together is very important.

Babs took all the time to analyse our company and therefore asked the right questions. We can certainly move forward again with all the great ideas and plans that came out of the game!

Jaleesa van Eerten

Team Lead Customer Care Loavies

The CX Game is part of the CX Roadshow in which all colleagues from all departments and local organizations participated. There is a connection between people and CX Strategy, the importance of CX is vivid and the involvement with each other and the subject of CX has increased. This contributes to breaking through departmental thinking and silos, since we created a common goal. Besides, it has generated enthusiasm; many colleagues have indicated that they want to contribute actively in the CX programme. The output is used for further detailing of existing plans and the plans made in cooperation with the ambassadors.

Gerda Swinkels-Legierse

Customer Experience Manager Grodan about the CX Game Changetool

It was a great way to work with each other on the theme of customer experience. What an energy and enthusiasm was released, super ideas and initiatives. It’s nice that many concrete and achievable goals emerged and that the team connection became even stronger, at least that’s how I feel it!

Bianca Voorn

senior administrative staff member De Staffing Groep